This Privacy Policy explains what personal information crashgame.biz collects when you use our crash game, live casino, poker, virtual sports, and cricket score sections — and exactly how that information is stored, protected, and used. We believe you have every right to know what happens to your data.
Our Privacy Commitments
Before getting into the detail, here are the six core privacy principles that guide every data decision we make on this platform.
All data transmitted between your device and crashgame.biz — including crash game activity, PKR transactions, and account details — is protected by TLS/SSL encryption. Data at rest is encrypted using industry-standard protocols.
We do not sell, rent, or trade your personal information to third-party marketers. Your crash game history, betting patterns, PKR balances, and contact details are never transferred for commercial marketing by outside parties.
We collect only what is necessary to operate your account, process PKR payments, verify your identity, and comply with applicable legal requirements. No unnecessary data is collected — if we don't need it for your crash game account, we don't take it.
Your personal data is accessible only to crashgame.biz staff who require it to perform their specific job function — support, compliance, or payment processing. No employee has unrestricted access to player data. All internal access is logged.
You have the right to access, correct, and in some circumstances delete the personal data we hold on you. You can exercise any of these rights by contacting support@crashgame.biz — requests are processed within 30 days, no questions asked.
You decide what marketing communications you receive from us. Opt-out from promotional emails, SMS, or any other marketing channel at any time from your account settings or by contacting support — regardless of how you use the crash game section.
crashgame.biz is an online gaming platform serving players in Pakistan, offering crash game formats including Aviator, live casino tables, poker rooms, fishing games, virtual sports, and live cricket score services. All games are accessed through the website crashgame.biz.
For the purposes of this Privacy Policy, "we," "us," and "our" refer to crashgame.biz and the team operating the platform. "You" and "your" refer to any person who visits, registers on, or uses crashgame.biz in any capacity. "Personal data" means any information that identifies or could identify you as an individual.
This Privacy Policy applies to all sections of crashgame.biz — including the crash game lobby, Aviator, live casino, poker, fishing games, virtual sports, and live cricket score sections — and to all interactions with our customer support team. If you have any questions about how your data is handled, contact us at support@crashgame.biz at any time.
We collect personal data through three main channels: information you provide to us directly, data generated automatically through your use of the platform, and data we may receive from authorised third parties in limited circumstances.
Information You Provide Directly:
Data Generated Automatically:
We use the personal data we collect for the following purposes only:
| Purpose | Data Used | Sections Affected |
|---|---|---|
| Account registration & management | Name, email, mobile, DOB | All platform sections |
| Identity verification (KYC) | CNIC/passport, name, DOB | Account, withdrawals |
| Processing PKR deposits & withdrawals | Payment account details, transaction amounts | All sections |
| Crash game & all game provision | Session data, bet history, device info | Crash game, casino, poker, VS |
| Fraud prevention & security | IP address, device info, transaction patterns | All sections |
| Responsible gaming monitoring | Session duration, bet frequency, deposit patterns | All sections |
| Customer support | Communications, account history | All sections |
| Marketing (with consent only) | Email, mobile, game preferences | Platform-wide, opt-in only |
We do not use your personal data to make fully automated decisions that have significant legal or similarly significant effects on you without human oversight. Responsible gaming alerts generated by automated monitoring are always reviewed by a human team member before any account action is taken.
We process your personal data on the following legal bases:
Given that crashgame.biz is a PKR-denominated platform serving Pakistani players through local payment channels — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, and Visa/Mastercard — we want to be particularly clear about how payment data is handled.
When you make a deposit or withdrawal, your PKR transaction data flows through a licensed payment gateway or directly through the relevant payment provider's API. We do not store complete card numbers or full payment credentials on our servers. For Easypaisa and JazzCash transactions, we retain your registered mobile number and transaction reference numbers for reconciliation and support purposes.
crashgame.biz uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use different sections, including the crash game, live casino, and virtual sports areas. Here is a breakdown of the cookie types we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session | Keeps you logged into your account; maintains crash game session continuity | Session / login duration |
| Security | CSRF protection, fraud detection, bot identification | Session |
| Platform Usage | Understand which game sections (crash game, poker, live casino) are most used; improve performance | Up to 12 months |
| Preferences | Remember language, display, and game lobby preferences between sessions | Up to 6 months |
You can control non-essential cookies through your browser settings. Disabling essential cookies will affect platform functionality — you may not be able to maintain a logged-in session or play the crash game with full functionality if session cookies are blocked.
We do not sell your personal data. We share personal data with third parties only in the following strictly limited circumstances:
We retain personal data for as long as is necessary for the purpose for which it was collected, subject to minimum retention periods required by law. Here is our standard retention schedule:
After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be linked to you as an individual. Anonymised and aggregated data (from which individual identity has been permanently removed) may be retained indefinitely for platform analytics.
We take the security of your personal data seriously. The crash game platform and all associated data systems are protected by the following security measures:
Despite these measures, no internet-connected system can guarantee absolute security. In the event of a personal data breach that is likely to affect your rights, we will notify you within 72 hours of becoming aware of the breach, in accordance with applicable data protection requirements.
You have the following rights over the personal data we hold about you. All requests can be submitted to support@crashgame.biz and will be processed within 30 days.
You have the right to request a copy of all personal data we hold about you, including crash game session history, account information, transaction records, and any communications. We will provide this within 30 days in a readable format.
If any personal data we hold is inaccurate or incomplete, you have the right to have it corrected. Contact support with the correction needed — straightforward corrections are processed within 5 business days.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where processing was unlawful. Erasure requests are subject to our legal retention obligations — certain financial and compliance records cannot be deleted before the retention period expires.
You may request that we restrict processing of your personal data — for example, while a dispute is being investigated. During restriction, we will hold your data but not actively process it beyond storage and legal compliance.
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service provider. This covers your crash game history, account data, and transaction records.
You have the right to object to processing based on our legitimate interests, including responsible gaming monitoring and platform analytics. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or for legal claims.
At any time and with immediate effect, you may withdraw consent for marketing communications — crash game promotions, bonus offers, platform updates. Withdraw via account settings or by emailing support@crashgame.biz. This does not affect crash game service delivery.
crashgame.biz is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If you are under 18, you must not use the platform, register an account, or play the crash game or any other section.
If we become aware that we have inadvertently collected personal data from a person under 18, we will immediately close the associated account, return any deposited funds to the originating payment method, and delete all personal data collected from that individual. If you have reason to believe a person under 18 has registered on crashgame.biz, please contact us immediately at support@crashgame.biz.
Parents and guardians are encouraged to use parental controls on shared devices and internet connections to prevent underage access to the platform. Our Responsible Gaming section provides guidance on tools to help prevent underage gambling.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services available on crashgame.biz — including new game sections, additional payment methods, or changes to our third-party providers.
Material changes — those that meaningfully affect how your personal data is collected, used, or shared — will be communicated to registered players by email at least 14 days before the change takes effect. Non-material clarifications may be published without advance notice.
The "Last Updated" date at the top of this page always reflects when the current version was published. We recommend checking this page periodically. Continued use of the crash game section or any other part of crashgame.biz after the effective date of any change to this Privacy Policy constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled on crashgame.biz, please contact us through any of the following channels:
We aim to respond to all privacy-related queries within 5 business days. Formal data subject access requests, erasure requests, and portability requests will be completed within 30 calendar days as required. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority.
For responsible gaming support — including self-exclusion, deposit limits, and cool-off periods — please visit our Responsible Gaming page or contact our support team directly. These tools are available 24/7 and take effect immediately on request.
Common Questions
Now you know exactly how crashgame.biz handles your privacy. Register free, deposit from Rs 100, and enjoy Pakistan's best crash game platform with full confidence in how your data is protected.
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